Hotel Metropolitan Kawasaki

Hotel is conveniently located next to JR Kawasaki station and Lazona Mall which offers lots of restaurants and shopping options. I feel like Kawasaki have almost everything and I’m glad to have chosen my stay at this hotel. Front desk staff - Watanabe-san - was also very friendly and able to communicate fluently in English during check-in. Overall, a pleasant experience!

The location is excellent, within a few minutes by walk from JR Station Kawasaki, and within 10 min. walk from Keikyu Kawasaki Station as well as 4-5 min. walk from the bus terminal. It's also right next to shopping malls, Lazona Kawasaki and Atre. I very much liked the availability of automated laundry machines and microwave ovens. The staff are attentive to guests' needs and are always very helpful.

The professionalism of the hotel staff is exceptional. They are always ready to help and anticipate the guests' needs. I very much appreciate the help I received. Despite arriving early before check-in time, I just needed the correct type of cable to charge my mobile immediately upon arrival at the hotel after a long flight. On the day of check-out, they helped me pack and ship a box with extra items to the hotel near the airport, where I would stay until my flight back to Europe.

1. This hotel is a new and with very detailed and neat decorates. 2. The atomospheres is fantastic and make us feel relax. 3. Seeing the sun rise at 14th floor is worth everything. 4. Breakfast is 2500 yen each person but I think worth it. Colorful drinks and fresh fruits/vegetables make the day perfect! 5. The most important thing is the workers in the hotel and frontdesk are very professional and nice! They help me to call the cab at 3:00 am to Honeda airport. So if you want to make a nice visit to Kawasaki you better choose this wonderful hotel!

I wish I had 10 times the amount of space to share all that this staff did for us on our stay. I was staying at an Airbnb in a different part of the city and I had to leave it unexpectedly. I needed to find alternative lodging that wasn't far from the airport and a place where I could just rest and recover. The challenge was I spoke very little Japanese and was struggling to find a place and get transportation there. In my search, I found Hotel Metropolitan Kawasaki. I was able to reserve a room without issue but I still had to get there. Without going into the personal details I will just say the staff here found a way to help me, way above and beyond what anyone should reasonably expect. Mr. N. in reservations in particular went above and beyond any level of service I have experienced before. Once at the hotel they quickly helped me get settled and ensured all was well. I stayed for several days and could not be more pleased with my room, the food, the front desk, the doorman, the services, and all the things you would expect. But, most importantly, they treated me like family - incredible when you consider that we often had to work through language challenges and I was just another traveler. Their help far exceeded what anyone should expect, even from a fine Hotel. I will forever be grateful to Mr. N. and Ms. N. who took on my challenges and were my angels.